These Terms of Use ("Agreement") govern your access to and use of PawMD, a mobile application (the "Application") and related websites, features, and services (collectively, the "Services") owned and operated by Vetly LLC ("Vetly," "we," "us," or "our").

Although the Services may be accessible by others, the Services are intended for access and use only by customers located in the United States.

PLEASE READ THIS AGREEMENT CAREFULLY. By accessing or using the Services, you agree to be bound by this Agreement and our Privacy Policy. If you do not agree, you may not use the Services.

Last Revised: 01/01/2026

1. Definitions

"AI Features" means any automated or AI-powered tools or outputs within the Services, including PawScan, Pawla Chat, food scanning analysis, and similar features.

"Providers" means third-party veterinary professionals, clinics, hospitals, pharmacies, laboratories, or other third parties accessible through the Services.

"User Content" means content you submit through the Services, including pet information, photos, messages, records, documents, and other materials.

"Telehealth" means any remote veterinary consultation conducted through the Services (e.g., video, chat, phone), where available.

2. Changes to This Agreement

We may update this Agreement from time to time. If we do, we will post the updated version and revise the "Last Revised" date above. Your continued use of the Services after changes are posted constitutes acceptance of the updated Agreement.

3. What Services Does PawMD Provide?

PawMD is designed to help you manage your pet's health and wellness and, where available, facilitate connections between you and Providers. The Services may include:

Pet profile creation and health record storage
Appointment scheduling (in-person and Telehealth, where available)
Telehealth consultations for non-emergency care
PawScan AI symptom-information tool (informational only)
Pawla Chat AI general pet health assistant
PawHub wellness tracking tools
Food scanning and nutrition-related information
Prescription access and treatment plan management (where issued by Providers)
Medical record access and storage

Vetly makes no guarantee that any specific feature, Provider, appointment time, or consultation modality will be available at all times or in all locations.

4. Vetly Is Not a Veterinary Provider; Provider Independence

PAWMD IS NOT ENGAGED IN THE PRACTICE OF VETERINARY MEDICINE. VETLY LLC DOES NOT PROVIDE VETERINARY SERVICES AND IS NOT A LICENSED VETERINARY PROVIDER.

All veterinary services are provided solely by independent Providers, who exercise independent professional judgment at all times. Vetly acts only as a technology platform and does not control Provider decisions, medical outcomes, or clinical judgment.

Providers are not employees, contractors, or agents of Vetly for purposes of veterinary care.

5. AI Features Disclaimer (No Diagnosis / No Reliance)

PAWSCAN, PAWLA CHAT, AND OTHER AI FEATURES PROVIDE INFORMATIONAL GUIDANCE ONLY AND DO NOT PROVIDE MEDICAL DIAGNOSES, PRESCRIPTIONS, OR TREATMENT.

You acknowledge that:

AI outputs may be inaccurate, incomplete, or inappropriate for your pet
AI does not replace a licensed veterinarian
You will not rely on AI outputs as the sole basis for medical decisions
You are responsible for consulting a licensed veterinarian for care decisions

6. Emergencies

DO NOT USE THE SERVICES FOR EMERGENCY NEEDS. If your pet may be experiencing an emergency, contact a licensed veterinarian or emergency animal hospital immediately.

7. Eligibility, Account Registration, and Security

You must be at least 18 years old and located in a jurisdiction where the Services are offered. You agree to provide accurate information and to safeguard your account credentials.

You are responsible for all activity under your account.

8. Telehealth-Specific Terms and Consent

Where Telehealth is available, you agree that:

You are physically located in a U.S. jurisdiction where the Provider is licensed at the time of consultation.
Telehealth has limitations and may not replace in-person care.
Providers may require an in-person visit or decline Telehealth at their discretion.
Telehealth is not appropriate for emergencies.
You consent to electronic communications related to your care.
Vetly does not guarantee Provider availability.

9. Prescriptions, Pharmacies, and VCPR

Only licensed Providers may prescribe medications. Vetly does not prescribe.

Prescriptions may require a valid Veterinarian-Client-Patient Relationship (VCPR) under applicable Florida or other state law. Providers may refuse to prescribe without an exam or sufficient medical history.

Pharmacies and fulfillment services are third parties, and Vetly is not responsible for delays, shortages, or errors.

10. Acceptable Use

You agree not to:

Use the Services for commercial resale
Submit false or misleading pet health information
Violate any laws or third-party rights
Impersonate another person or Provider
Attempt to disrupt or access restricted areas of the Services
Scrape, reverse engineer, or misuse AI Features
Use AI Features as a substitute for professional veterinary care

We may suspend or terminate access for violations.

11. User Content; License

You retain ownership of your User Content. You grant Vetly a non-exclusive, worldwide, royalty-free license to host, store, process, and display your User Content solely to operate, improve, secure, and support the Services.

You represent that you have the rights to submit such content.

AI Improvement

We may use de-identified and aggregated data derived from Service usage to improve features, including AI Features, in accordance with our Privacy Policy.

12. Feedback

Any feedback or suggestions you provide may be used by Vetly without restriction or compensation.

13. Payments, Subscriptions, and Cancellations

Paid Services may include subscriptions or per-use fees.

Subscriptions automatically renew unless canceled
App Store subscriptions must be managed through Apple or Google
Free trials convert to paid unless canceled
Refunds are governed by applicable law and app-store policies
Failed payments may result in suspension of Paid Services

14. Third-Party Services

Vetly is not responsible for third-party Providers, pharmacies, or services. Your interactions with third parties are solely between you and them.

15. Intellectual Property

All Services, trademarks, software, and content are owned by Vetly or its licensors. You receive a limited, revocable, non-transferable license for personal use only.

16. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." YOUR USE IS AT YOUR SOLE RISK.

Nothing in the Services constitutes professional veterinary advice. Vetly makes no warranties regarding accuracy, availability, or outcomes.

17. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, VETLY LLC SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR PROVIDER SERVICES.

If liability is imposed, Vetly's total liability shall not exceed $100.00 USD or the amount paid by you in the prior twelve (12) months, whichever is greater.

18. Indemnification

You agree to indemnify and hold harmless Vetly LLC and its affiliates from claims arising out of your use of the Services, User Content, or violation of this Agreement.

19. Termination; Data Retention

We may suspend or terminate access at any time. Certain data may be retained for legal, security, and compliance purposes as described in our Privacy Policy.

20. Force Majeure

Vetly is not liable for failures caused by events beyond reasonable control, including natural disasters, internet outages, or government actions.

21. Export Controls

You may not use the Services if prohibited by U.S. export or sanctions laws.

22. Dispute Resolution; Arbitration; Class Action Waiver

Informal Resolution

Before filing a claim, you agree to contact us at [LEGAL EMAIL] and allow sixty (60) days for informal resolution.

Binding Arbitration

Any dispute arising out of or relating to this Agreement or the Services shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules. The AAA Consumer Arbitration Rules are available at www.adr.org.

The arbitration will be conducted in Pinellas County, Florida, unless otherwise required by applicable law.

Class Action Waiver

YOU MAY ONLY BRING CLAIMS AGAINST VETLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION.

Governing Law & Venue

This Agreement is governed by the laws of the State of Florida, without regard to conflict-of-law principles. For any claims not subject to arbitration, venue shall be in Pinellas County, Florida, and you consent to personal jurisdiction there.

23. Copyright Infringement (DMCA)

Send notices to:

Vetly LLC

Attn: Copyright Agent

3525 Tyler St. Falls Church, VA 22041

Support@myvetly.com

24. Mobile App Stores

This Agreement is between you and Vetly, not Apple or Google. Apple and Google are third-party beneficiaries and may enforce this Agreement as applicable.

25. Miscellaneous

This Agreement is the entire agreement between you and Vetly. If any provision is unenforceable, the remainder remains in effect. Claims must be filed within one (1) year unless prohibited by law.

26. Contact Information