Terms of Service

1. Definitions

“Application” means the PawMD mobile application, the Vetly web application, and any related software or digital platform we provide.

“Services” means PawMD, Vetly, our websites, mobile applications, software platforms, account features, appointment tools, messaging tools, telehealth related features, AI features, payment features, records tools, product scanning tools, toxicity tools, symptom tools, and any related services we provide.

“AI Features” means any automated or AI powered tools, outputs, summaries, suggestions, classifications, scans, chats, or informational features within the Services, including PawScan, Pawla Chat, food scanning, product scanning, toxicity tools, symptom tools, and similar features.

“Provider” means a veterinarian, veterinary technician, clinic, hospital, pharmacy, laboratory, or other third party that may provide veterinary care, veterinary support, prescription fulfillment, diagnostics, or related services.

“Telehealth” means any remote veterinary consultation, communication, appointment, chat, call, video session, or other remote care interaction conducted through or facilitated by the Services.

“User Content” means any content, information, images, records, documents, messages, files, pet information, clinic information, notes, feedback, product scans, food scans, treat scans, supplement scans, symptom information, appointment information, or other materials submitted, uploaded, entered, or transmitted by you through the Services.

“Pet Owner User” means a user who uses PawMD to manage pet information, request appointments, communicate with Providers, or access pet care related features.

“Professional User” means a veterinarian, clinic employee, clinic administrator, staff member, contractor, or other authorized person who uses Vetly in connection with a veterinary clinic, practice, or professional account.

“Clinic Data” means information entered, uploaded, transmitted, generated, stored, or processed through the Services by or on behalf of a veterinary clinic, practice, Provider, Professional User, or clinic account. Clinic Data may include client information, patient information, pet information, appointment information, communications, medical records, prescription information, billing information, workflow information, and related data.

2. United States Only

The Services are intended for users located in the United States. We do not represent that the Services are appropriate or available for use outside the United States.

If you access or use the Services from outside the United States, you do so at your own risk and are responsible for compliance with applicable laws.

3. Eligibility

You must be at least 18 years old to use the Services.

By using the Services, you represent that you are legally able to enter into these Terms and that all information you provide is accurate, complete, and current.

If you are a Professional User, you represent that you are authorized to use the Services on behalf of the clinic, practice, company, or organization associated with your account.

4. Changes to These Terms

We may update these Terms from time to time.

When we update these Terms, we will post the revised version and update the “Last Revised” date. Your continued use of the Services after changes are posted means you accept the updated Terms.

If you do not agree to the updated Terms, you must stop using the Services.

5. What the Services Provide

The Services may include features such as:

• Pet profile creation and health record storage.
• Appointment requests, scheduling, confirmations, reminders, and updates.
• Messaging between pet owners, Providers, clinics, and authorized staff.
• Telehealth consultations where available.
• PawScan, Pawla Chat, food scanning, product scanning, toxicity checks, symptom information, and other AI powered informational tools.
• Wellness tracking, pet care organization, and document storage.
• Treatment plan, discharge instruction, and prescription related information where provided by a licensed Provider.
• Clinic scheduling, client communication, patient record tools, workflow tools, and related Vetly features for Professional Users.
• Payment, subscription, billing, and account management features.

We may modify, suspend, discontinue, limit, or remove any feature at any time. We do not guarantee that any specific feature, Provider, appointment time, telehealth option, clinic workflow, or service will always be available.

6. Vetly LLC Is Not a Veterinary Provider

PawMD and Vetly are technology platforms.

Vetly LLC does not practice veterinary medicine. Vetly LLC does not diagnose, treat, prescribe, perform examinations, establish veterinarian client patient relationships, or provide veterinary care.

All veterinary care, diagnosis, treatment, prescriptions, medical advice, and clinical decisions are provided solely by independent Providers. Providers exercise independent professional judgment and are responsible for the veterinary services they provide.

Vetly LLC does not control Provider medical judgment, Provider decisions, Provider availability, treatment outcomes, prescription decisions, or the quality of veterinary care provided by independent Providers.

7. Provider Independence

Providers are independent from Vetly LLC for purposes of veterinary care.

A Provider's use of PawMD, Vetly, or related technology does not make the Provider an employee, agent, partner, joint venturer, or representative of Vetly LLC for purposes of providing veterinary services.

You understand that any veterinary services you receive are between you and the applicable Provider.

8. No Emergency Services

Do not use the Services for emergencies.

If your pet may be experiencing an emergency, urgent medical condition, life threatening condition, severe pain, difficulty breathing, seizure, toxin exposure, trauma, collapse, uncontrolled bleeding, or any condition that may require immediate care, contact a licensed veterinarian, emergency animal hospital, poison control service, or local emergency service immediately.

The Services are not a substitute for emergency veterinary care.

We do not guarantee that messages, appointment requests, AI outputs, notifications, or telehealth requests will be reviewed or answered in time to address an urgent or emergency situation.

9. AI Features Disclaimer

AI Features are informational only.

AI Features do not provide veterinary diagnosis, treatment, prescriptions, medical advice, or emergency care.

You understand and agree that AI outputs may be inaccurate, incomplete, outdated, inappropriate, or not applicable to your pet.

You are responsible for evaluating AI outputs and consulting a licensed veterinarian before making pet health decisions.

You may not rely on AI Features as the sole basis for medical decisions, medication decisions, diet changes, treatment decisions, emergency decisions, or decisions to delay veterinary care.

AI Features may generate information based on limited inputs and may not account for your pet's full medical history, condition, risk factors, breed, age, medications, allergies, or other relevant facts.

10. Telehealth Specific Terms and Consent

Where telehealth is available, you understand and agree that:

• Telehealth may not be appropriate for every condition.
• Telehealth has limitations compared to in person examinations.
• Providers may require an in person visit before providing care, diagnosis, prescriptions, or treatment recommendations.
• Providers may decline to provide telehealth services at their discretion.
• Provider availability is not guaranteed.
• Telehealth is not appropriate for emergencies.
• You are responsible for providing accurate and complete information about your pet.
• You consent to receiving care related communications electronically.
• You must be physically located in a jurisdiction where the Provider is legally permitted to provide telehealth services at the time of the consultation.
• You understand that applicable veterinary telehealth laws vary by state and may change over time.

11. Veterinarian Client Patient Relationship

Certain veterinary services, prescriptions, diagnoses, or treatment recommendations may require a valid veterinarian client patient relationship, commonly called a VCPR, under applicable law.

Whether a valid VCPR exists is determined by the Provider and applicable law.

Vetly LLC does not establish a VCPR with you or your pet.

A Provider may refuse to diagnose, prescribe, treat, or provide specific services if the Provider determines that a VCPR does not exist, that an in person examination is required, or that telehealth is not appropriate.

12. Prescriptions, Pharmacies, and Fulfillment

Only licensed Providers may prescribe medications.

Vetly LLC does not prescribe medications.

Prescription decisions are made solely by Providers based on their professional judgment and applicable law.

Prescription fulfillment may be handled by third party pharmacies, fulfillment partners, or other third party services. Vetly LLC is not responsible for pharmacy delays, fulfillment delays, shipping delays, product availability, prescription denials, pharmacy errors, manufacturer shortages, or third party acts or omissions.

You are responsible for following Provider instructions, medication labels, pharmacy instructions, and all applicable laws related to prescriptions and medications.

13. Account Registration and Security

You may need to create an account to use certain Services.

You agree to provide accurate, complete, and current information.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

You agree to notify us immediately if you believe your account has been compromised or used without authorization.

We may suspend, restrict, or terminate your account if we believe your account has been compromised, used fraudulently, used unlawfully, or used in violation of these Terms.

14. Professional User and Clinic Account Terms

If you are a Professional User, you agree that:

• You will use the Services only for authorized clinic, practice, or professional purposes.
• You will comply with all applicable laws, licensing rules, professional obligations, recordkeeping requirements, confidentiality obligations, and clinic policies.
• You are responsible for the accuracy of information you enter into the Services.
• You will not access records, messages, appointments, client information, patient information, pet information, or clinic information unless you are authorized to do so.
• You will maintain the confidentiality of login credentials and clinic information.
• You will not use the Services to provide veterinary care in any jurisdiction where you are not legally authorized to do so.

Clinic account administrators may manage access, permissions, users, data, settings, and account activity for their clinic accounts.

15. Clinic Data and Professional User Responsibilities

For clinic or professional accounts, the applicable clinic, practice, or organization is responsible for determining what information may be entered, accessed, used, disclosed, retained, exported, or deleted through the Services.

Professional Users represent that they have all necessary rights, permissions, consents, and authority to enter, upload, access, use, disclose, or process clinic, client, patient, pet, appointment, prescription, billing, and veterinary record information through the Services.

Vetly LLC may process Clinic Data as necessary to provide, operate, secure, support, maintain, improve, and develop the Services, and as otherwise described in these Terms, the Privacy Policy, and any applicable agreement with the clinic or organization.

Clinic account administrators may control account settings, user access, permissions, records, messages, workflows, and account activity for their clinic accounts.

Professional Users are responsible for complying with all applicable veterinary laws, licensing requirements, VCPR requirements, telehealth rules, confidentiality obligations, recordkeeping rules, prescription rules, and clinic policies.

Unless otherwise agreed in a separate written agreement, Vetly LLC may create and use de-identified, anonymized, or aggregated information derived from clinic or professional use of the Services, provided that such information does not reasonably identify a specific clinic client, user, household, veterinary professional, clinic, or specific pet.

16. User Content

You retain ownership of your User Content.

By submitting User Content to the Services, you grant Vetly LLC a non-exclusive, worldwide, royalty-free, sublicensable, transferable license to host, store, process, reproduce, display, transmit, modify, analyze, summarize, classify, format, translate, create derivative works from, and otherwise use your User Content as necessary to provide, operate, maintain, secure, support, improve, and develop the Services.

This license includes the right to use User Content to provide pet profiles, appointment tools, messaging, telehealth related features, product scanning, food scanning, treat scanning, toxicity tools, symptom tools, artificial intelligence features, support, analytics, security, and related service functionality.

This license also allows Vetly LLC to create de-identified, anonymized, or aggregated information from User Content and Service usage, as described in these Terms and our Privacy Policy.

You represent that you have all rights necessary to submit your User Content and to grant the rights described in these Terms.

You are responsible for the accuracy, legality, completeness, and appropriateness of your User Content.

You agree not to submit User Content that is false, misleading, unlawful, infringing, harmful, abusive, threatening, defamatory, obscene, invasive of privacy, or otherwise inappropriate.

You should not submit information that you are not authorized to provide, including records, images, messages, or information belonging to another person, clinic, client, Provider, pet, or pet owner without appropriate authority.

17. De-Identified, Aggregated, and Commercial Data

We may create, use, disclose, license, sell, commercialize, and otherwise exploit de-identified, anonymized, or aggregated information derived from use of the Services, provided that such information does not reasonably identify an individual user, household, clinic client, veterinary professional, clinic, or specific pet.

This may include de-identified, anonymized, or aggregated information related to pet profiles, species, breed categories, age ranges, weight ranges, food scans, treat scans, supplement scans, product scans, ingredient scans, toxicity checks, symptom categories, appointment reasons, medication categories, telehealth usage, care patterns, service usage, platform activity, clinic workflow trends, and other general pet health, product, or service trends.

Vetly LLC owns all rights, title, and interest in and to de-identified, anonymized, and aggregated data, analytics, reports, benchmarks, insights, models, summaries, statistics, datasets, derivative works, and commercial outputs created or derived from use of the Services, except to the extent prohibited by applicable law.

You agree that Vetly LLC may use de-identified, anonymized, or aggregated information for analytics, research, artificial intelligence improvement, product development, business planning, benchmarking, industry reports, market research, partnerships, commercial insights, and other lawful business purposes.

We do not sell information that directly identifies an individual user, household, clinic client, veterinary professional, clinic, or specific pet as part of these commercial insights.

We do not sell names, email addresses, phone numbers, payment information, precise addresses, SMS opt-in data, SMS consent data, private messages, full medical records, individual prescription records, or individual veterinary records as part of these commercial insights.

We take reasonable measures designed to prevent de-identified information from being associated with a particular user, household, clinic client, veterinary professional, clinic, or specific pet.

We do not attempt to re-identify de-identified information, except where permitted by law for security, compliance, testing, or validation of de-identification processes.

We may require recipients of de-identified, anonymized, or aggregated information to agree not to attempt to re-identify the information.

Our collection and use of personal information is described in our Privacy Policy.

18. Feedback

If you submit feedback, ideas, suggestions, feature requests, comments, or recommendations, you grant Vetly LLC the right to use them without restriction, obligation, or compensation to you.

We may use feedback for any purpose, including improving, developing, marketing, or modifying products and services.

19. Payments, Subscriptions, and Billing

Some Services may be free. Other Services may require payment, subscription fees, appointment fees, consultation fees, clinic fees, or other charges.

By purchasing paid Services, you agree to pay all applicable charges, taxes, and fees.

Payments may be processed through third party payment processors, app stores, subscription platforms, or billing providers. We do not control third party payment processing rules.

Subscriptions may renew automatically unless canceled before the renewal date.

If you purchase through Apple, Google, or another app store, your purchase, renewal, cancellation, and refund rights may be governed by that app store's terms.

Free trials may convert to paid subscriptions unless canceled before the trial ends.

Failed payments may result in suspension or termination of paid Services.

Fees are non-refundable except as required by law or expressly stated by us.

We may change pricing, subscription plans, features, or payment terms at any time, subject to applicable law and any required notice.

20. Appointment Requests, Cancellations, and Provider Availability

Appointment requests are not confirmed until accepted, scheduled, or confirmed through the Services or by the applicable Provider.

We do not guarantee appointment availability, Provider availability, response times, or consultation completion.

Providers may cancel, reschedule, decline, or modify appointments.

You are responsible for reviewing appointment details, time zones, cancellation policies, payment obligations, and instructions.

Missed appointments, late cancellations, or no shows may be subject to fees depending on the applicable Provider, clinic, or service terms.

21. SMS Terms and Consent

By providing your mobile phone number and opting in, you agree to receive transactional SMS messages from PawMD, Vetly, and Vetly LLC.

These messages may include appointment requests, appointment confirmations, appointment reminders, appointment updates, client message alerts, account alerts, clinic workflow notifications, and other service related notifications connected to your use of the Services.

Message frequency varies based on your use of the Services. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP to any SMS message. You may reply HELP for help.

Consent to receive SMS messages is not a condition of purchase or use of the Services.

If you opt out of SMS messages, you may still receive important non SMS communications through the Application, email, push notification, in app notification, or other available service channels.

You agree to provide a mobile phone number that belongs to you or that you are authorized to use. You agree to promptly update your account if your mobile phone number changes.

We are not responsible for delayed or undelivered SMS messages. Wireless carriers are not liable for delayed or undelivered messages.

Mobile opt-in data and SMS consent will not be shared, sold, rented, licensed, or disclosed to third parties or affiliates for their marketing or promotional purposes, as described further in our Privacy Policy.

22. Electronic Communications

You consent to receive communications from us electronically, including by email, SMS, push notification, in app notification, app message, or posting within the Services.

Electronic communications may include account notices, appointment notices, legal notices, privacy notices, payment notices, subscription notices, security notices, support messages, and other service related communications.

You agree that electronic communications satisfy any legal requirement that communications be in writing, to the extent permitted by law.

23. Acceptable Use

You agree not to:

• Use the Services for unlawful, harmful, fraudulent, abusive, or misleading purposes.
• Submit false, incomplete, or misleading information.
• Impersonate any person, Provider, clinic, employee, or organization.
• Access or use another person's account without authorization.
• Access records, messages, appointments, or clinic information without authorization.
• Use the Services to provide veterinary care without proper authorization, licensure, or legal authority.
• Use AI Features as a substitute for professional veterinary care.
• Use the Services for emergency care.
• Copy, scrape, crawl, harvest, or extract data from the Services except as expressly authorized.
• Reverse engineer, decompile, disassemble, modify, or create derivative works of the Services.
• Interfere with, disrupt, overload, damage, or impair the Services.
• Attempt to bypass security, authentication, rate limits, access controls, or technical restrictions.
• Upload viruses, malware, harmful code, or other destructive content.
• Use the Services to send spam, unsolicited messages, or unlawful communications.
• Use the Services in a way that violates applicable law, third party rights, these Terms, or our policies.
• Attempt to re-identify de-identified, anonymized, or aggregated information.
• Use the Services to collect, infer, or extract confidential information, trade secrets, personal information, clinic information, client information, or patient information without authorization.

We may investigate suspected violations and take any action we deem appropriate, including suspending or terminating access.

24. Third Party Services

The Services may include or link to third party services, including Providers, clinics, pharmacies, laboratories, payment processors, app stores, telehealth vendors, messaging vendors, analytics providers, hosting providers, and other third parties.

We are not responsible for third party services, products, content, policies, security, availability, or acts or omissions.

Your use of third party services may be governed by separate terms and privacy policies.

25. Mobile App Stores

If you download the Application through Apple, Google, or another app store, you agree that:

• These Terms are between you and Vetly LLC, not the app store.
• The app store is not responsible for the Services or their content.
• The app store has no obligation to provide maintenance or support for the Services.
• The app store may be a third party beneficiary of these Terms where applicable.
• Your use of the Application must comply with applicable app store terms and policies.

26. Intellectual Property

The Services, including software, designs, text, graphics, logos, trademarks, service marks, icons, images, interfaces, workflows, features, content, data structures, and other materials, are owned by Vetly LLC or its licensors.

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Services for your personal, clinic, or authorized business use, as applicable.

You may not copy, sell, license, distribute, modify, publicly display, publicly perform, create derivative works from, or exploit any part of the Services except as expressly permitted by us.

All rights not expressly granted are reserved by Vetly LLC and its licensors.

27. Trademarks

PawMD, Vetly, PawScan, Pawla, PawHub, and related names, logos, graphics, icons, and marks are trademarks, service marks, trade names, or branding of Vetly LLC.

You may not use our marks without our prior written permission.

28. Privacy

Our Privacy Policy explains how we collect, use, disclose, store, and protect information.

By using the Services, you agree to our Privacy Policy.

If there is a conflict between these Terms and the Privacy Policy regarding privacy practices, the Privacy Policy controls for that issue.

29. Service Availability and Changes

We may modify, update, suspend, discontinue, replace, or remove all or part of the Services at any time.

We do not guarantee uninterrupted access, error free operation, uptime, data availability, response times, or compatibility with all devices or systems.

We may perform maintenance, updates, security changes, or technical modifications without notice.

30. Termination

You may stop using the Services at any time.

We may suspend, restrict, or terminate your access to the Services at any time if we believe you violated these Terms, created risk, used the Services unlawfully, failed to pay amounts owed, compromised security, or used the Services in a way that may harm us, users, Providers, clinics, or third parties.

Upon termination, your right to access and use the Services will end immediately.

Certain provisions of these Terms will survive termination, including provisions related to intellectual property, User Content, de-identified data, aggregated data, payments, disclaimers, limitation of liability, indemnification, dispute resolution, and any provisions that by their nature should survive.

31. Data Retention After Termination

We may retain information after account termination as described in our Privacy Policy.

We may retain information as necessary to comply with law, resolve disputes, enforce agreements, support security, prevent fraud, maintain backups, complete transactions, support Providers or clinics, and satisfy legitimate business purposes.

We may retain de-identified, anonymized, or aggregated information after termination.

32. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE FULLEST EXTENT PERMITTED BY LAW, VETLY LLC DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, RELIABILITY, AND QUIET ENJOYMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR FREE, SECURE, ACCURATE, COMPLETE, CURRENT, OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION.

WE DO NOT WARRANT ANY PROVIDER SERVICES, VETERINARY OUTCOME, DIAGNOSIS, TREATMENT, PRESCRIPTION, APPOINTMENT, TELEHEALTH SESSION, AI OUTPUT, PHARMACY SERVICE, LABORATORY SERVICE, FULFILLMENT SERVICE, OR THIRD PARTY SERVICE.

YOU USE THE SERVICES AT YOUR OWN RISK.

33. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, VETLY LLC AND ITS AFFILIATES, OWNERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, SERVICE PROVIDERS, LICENSORS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, PERSONAL INJURY, PET INJURY, PET DEATH, OR OTHER DAMAGES ARISING OUT OF OR RELATED TO THE SERVICES.

TO THE FULLEST EXTENT PERMITTED BY LAW, VETLY LLC IS NOT LIABLE FOR PROVIDER SERVICES, PROVIDER DECISIONS, PROVIDER ACTS OR OMISSIONS, VETERINARY CARE, PRESCRIPTIONS, PHARMACY SERVICES, LABORATORY SERVICES, TELEHEALTH OUTCOMES, AI OUTPUTS, THIRD PARTY SERVICES, OR USER CONTENT.

TO THE FULLEST EXTENT PERMITTED BY LAW, VETLY LLC'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100) OR THE AMOUNT YOU PAID TO VETLY LLC FOR THE SERVICES DURING THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

34. Indemnification

You agree to defend, indemnify, and hold harmless Vetly LLC and its affiliates, owners, managers, officers, employees, contractors, service providers, licensors, and agents from and against any claims, demands, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:

• Your use of the Services.
• Your User Content.
• Your violation of these Terms.
• Your violation of law.
• Your violation of third party rights.
• Your misuse of AI Features.
• Your use of telehealth or Provider services.
• Your acts or omissions as a Professional User.
• Your unauthorized access to or use of records, messages, accounts, clinic information, client information, patient information, or pet information.
• Your submission, upload, access, disclosure, or processing of information without proper authority.

We reserve the right to control the defense of any matter subject to indemnification. You agree to cooperate with our defense.

35. Force Majeure

We are not liable for delay, failure, interruption, or inability to perform due to events beyond our reasonable control, including natural disasters, labor disputes, internet outages, telecommunications failures, hosting failures, app store actions, payment processor issues, cyberattacks, war, terrorism, civil unrest, government action, public health emergencies, supply chain disruptions, or acts of third parties.

36. Export Controls and Sanctions

You may not use the Services if you are prohibited from doing so under U.S. export control, sanctions, or trade laws.

You agree not to use, export, re-export, transfer, or provide access to the Services in violation of applicable laws.

37. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles, except where applicable law requires otherwise.

38. Informal Dispute Resolution

Before filing any claim, you agree to first contact us at pawmd@myvetly.com and provide a written description of the dispute, the relief requested, and your contact information.

You agree to allow sixty (60) days for informal resolution.

If the dispute is not resolved within sixty (60) days, either party may proceed as permitted by these Terms.

39. Binding Arbitration

To the fullest extent permitted by law, any dispute, claim, or controversy arising out of or relating to these Terms, the Services, your account, or your relationship with Vetly LLC will be resolved by binding arbitration administered by the American Arbitration Association under its applicable rules.

The arbitration will be conducted in Pinellas County, Florida, unless applicable law requires a different location or unless the parties agree otherwise.

The arbitrator will have authority to award the same damages and relief that a court could award on an individual basis, subject to these Terms.

Judgment on the arbitration award may be entered in any court with jurisdiction.

If the American Arbitration Association is unavailable, unwilling, or unable to administer the arbitration, the parties will select another neutral arbitration provider. If the parties cannot agree on another neutral arbitration provider, either party may ask a court with jurisdiction to appoint a neutral arbitrator.

40. Mass Arbitration Procedures

If twenty-five (25) or more similar arbitration demands are filed by or with the assistance of the same law firm, organization, or coordinated group, the parties agree that the arbitration provider may apply any applicable mass arbitration, batch arbitration, bellwether, or coordinated case procedures.

The parties agree to cooperate in good faith with any reasonable procedures adopted by the arbitration provider to administer similar claims efficiently, fairly, and consistently.

Nothing in this section permits class arbitration or representative arbitration.

41. Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND VETLY LLC AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, OR REPRESENTATIVE IN ANY CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR REPRESENTATIVE PROCEEDING.

The arbitrator may not consolidate claims of multiple people or preside over any class, collective, or representative proceeding, except to the extent required by applicable law.

42. Exceptions to Arbitration

Either party may bring a claim in small claims court if the claim qualifies.

Either party may seek temporary or preliminary injunctive relief in court to protect intellectual property, confidential information, security, data, systems, or unauthorized access.

43. Venue for Non Arbitrable Claims

For any claim not subject to arbitration, you agree that the state and federal courts located in Pinellas County, Florida will have exclusive jurisdiction and venue, unless applicable law requires otherwise.

You consent to personal jurisdiction in those courts.

44. Copyright Infringement and DMCA

If you believe content on the Services infringes your copyright, send a notice to:

Vetly LLC

Attn: Copyright Agent

Email: pawmd@myvetly.com

Mailing Location: Pinellas Park, Florida, USA

Your notice should include:

• Your physical or electronic signature.
• Identification of the copyrighted work claimed to be infringed.
• Identification of the allegedly infringing material and where it is located.
• Your contact information.
• A statement that you have a good faith belief that use of the material is not authorized.
• A statement, under penalty of perjury, that the information in your notice is accurate and that you are authorized to act on behalf of the copyright owner.

45. Notice to California Users

Under California Civil Code Section 1789.3, California users may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs.

You may contact them in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952 5210.

46. Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent.

We may assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, financing, reorganization, sale of assets, or by operation of law.

47. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

The unenforceable provision will be interpreted or modified to the minimum extent necessary to make it enforceable, if permitted by law.

48. No Waiver

Our failure to enforce any provision of these Terms is not a waiver of our right to enforce that provision later.

A waiver must be in writing and signed by us to be effective.

49. Entire Agreement

These Terms, together with the Privacy Policy and any supplemental terms or policies referenced in them, are the entire agreement between you and Vetly LLC regarding the Services.

They supersede all prior or contemporaneous agreements, communications, and understandings regarding the Services.

50. Contact Information

If you have questions about these Terms, contact us at:

Vetly LLC

PawMD Legal

Email: pawmd@myvetly.com

Mailing Location: Pinellas Park, Florida, USA

© 2026 Vetly LLC. All rights reserved.