Terms of Service

1. Definitions

“Application” or “PawMD” means the PawMD mobile application and related PawMD services.

“Services” means features and functionality available through PawMD, including pet profiles, health information storage, appointment tools, messaging, Telehealth, Community, AI Features, food and product scanning, toxicity tools, symptom tools, subscriptions, payments, and related functionality.

“AI Features” means automated or AI-powered features, outputs, summaries, suggestions, classifications, scans, scores, chats, or informational tools available through PawMD, including PawScan, Pawla Chat, food scanning, product scanning, toxicity tools, symptom tools, and similar features.

“Provider” means a veterinarian, veterinary technician, veterinary clinic, hospital, pharmacy, laboratory, or other third party that provides veterinary care, veterinary support, prescription fulfillment, diagnostics, or related services.

“Telehealth” means a remote veterinary consultation, appointment, communication, chat, call, video session, or other remote veterinary interaction conducted through or facilitated by PawMD.

“Community” means PawMD features that allow users to post questions, comments, replies, photographs, upvotes, and other content or interact with content submitted by other users.

“Community Guidelines” means rules and standards established by Vetly LLC for participation in Community, as updated from time to time.

“User Content” means information, photographs, records, documents, messages, pet information, Community posts, comments, replies, product scans, food scans, symptoms, appointment information, or other material that you submit, upload, enter, post, or transmit through PawMD.

2. Eligibility

You must be at least 18 years old to create or maintain a PawMD account.

By using PawMD, you represent that:

• You are legally capable of entering into these Terms.
• Information you provide is accurate and current.
• You will use PawMD only for lawful purposes.

You may not allow a person under 18 to independently use your account.

3. Availability by Location

PawMD may be accessible from locations inside or outside the United States.

However, particular Services may not be available in every location.

Telehealth, veterinary care, diagnoses, prescriptions, pharmacy services, urgent or emergency-related services, and other regulated Services are available only where permitted by applicable law and where the applicable Provider is legally authorized to provide them.

Your ability to access the Application does not mean that every PawMD feature or Provider service is legally or practically available in your location.

You are responsible for providing accurate location information when location affects eligibility for a Service.

4. Changes to These Terms

We may update these Terms from time to time.

When we update them, we will revise the “Last Revised” date.

Where required by law, we may provide additional notice before a material change takes effect.

Your continued use of PawMD after revised Terms become effective constitutes acceptance of the revised Terms.

If you do not agree to revised Terms, you must stop using PawMD.

5. What PawMD Provides

PawMD may provide features including:

• Pet profiles and health information organization.
• Appointment requests and scheduling.
• Appointment confirmations and reminders.
• Messaging.
• Telehealth consultations.
• PawScan.
• Pawla Chat.
• Food, treat, supplement, and product scanning.
• Toxicity and safety tools.
• Symptom-related tools.
• Community discussions and user-generated content.
• Pet care and wellness tracking.
• Document and record storage.
• Treatment, discharge, and prescription-related information from Providers.
• Pharmacy or fulfillment-related functionality.
• Urgent or emergency-related features where available.
• Payments and subscriptions.

Features may differ based on location, device, operating system, subscription level, Provider availability, or applicable law.

We may add, modify, limit, replace, suspend, or discontinue features at any time.

6. Vetly LLC Is Not a Veterinary Provider

PawMD is a technology platform.

Vetly LLC does not independently practice veterinary medicine.

Vetly LLC does not independently diagnose, treat, prescribe medication, perform veterinary examinations, establish a veterinarian-client-patient relationship, or make clinical treatment decisions.

Veterinary care, diagnoses, treatment, prescriptions, and clinical decisions made available through PawMD are provided by licensed Providers exercising their independent professional judgment.

Vetly LLC does not control a Provider's medical judgment, treatment decisions, prescription decisions, availability, or veterinary outcomes.

7. Provider Independence

Providers are responsible for the veterinary services they provide.

A Provider's use of PawMD does not, by itself, make the Provider an employee, agent, partner, joint venturer, or representative of Vetly LLC for purposes of providing veterinary care.

Veterinary services provided to you are between you and the applicable Provider.

Providers are responsible for complying with laws, licensing requirements, professional standards, and other obligations applicable to the veterinary services they provide.

8. Emergency and Urgent Care

Most PawMD features are not intended for emergency use unless a feature is expressly identified within PawMD as an emergency or urgent care feature.

Do not rely on Pawla Chat, PawScan, Community, routine messaging, ordinary appointment requests, food or product scanning tools, or other features that are not specifically designated for emergency or urgent care when your pet may require immediate medical attention.

If your pet may be experiencing a life-threatening or time-sensitive condition, including severe difficulty breathing, prolonged or repeated seizures, suspected poisoning or serious toxin exposure, significant trauma, collapse, uncontrolled bleeding, or another condition requiring immediate treatment, seek appropriate veterinary care without delay.

PawMD may offer features specifically designed to assist users during urgent or emergency situations. The purpose, availability, limitations, and type of assistance provided by those features will be identified within the applicable feature.

Unless expressly stated otherwise, an urgent or emergency-related PawMD feature may assist with determining next steps, connecting you with a Provider, locating appropriate care, facilitating communication, or providing other assistance, but does not guarantee immediate Provider availability, diagnosis, treatment, transportation, hospital admission, or a particular medical outcome.

A Provider may determine that your pet requires immediate in-person evaluation or treatment at a veterinary hospital or emergency facility.

Do not post to Community or wait for a response through a non-emergency PawMD feature if you believe your pet requires immediate veterinary attention.

We do not guarantee that Community posts, AI outputs, routine messages, appointment requests, notifications, or other Services not expressly identified for urgent or emergency use will be reviewed or answered within any particular period.

9. AI Features

AI Features are intended to provide information and assistance and are not a substitute for professional veterinary judgment.

AI Features do not independently provide veterinary diagnoses, prescriptions, treatment, or professional veterinary care.

Automated outputs may be inaccurate, incomplete, outdated, inappropriate, or not applicable to your pet.

AI Features may operate using limited information and may not account for your pet's complete:

• Medical history.
• Physical examination.
• Breed.
• Age.
• Medications.
• Allergies.
• Existing conditions.
• Laboratory results.
• Imaging.
• Risk factors.
• Other relevant circumstances.

You should not rely on an AI Feature as the sole basis for:

• Diagnosing a condition.
• Starting, stopping, or changing medication.
• Starting, stopping, or changing treatment.
• Making a major dietary change.
• Determining whether an emergency exists.
• Delaying appropriate veterinary care.

Scores, classifications, ingredient analyses, toxicity information, symptom information, and other automated outputs are informational estimates and must be considered in context.

Some AI Features may use technology or processing services provided by third-party service providers. Information regarding the processing of personal information through these features is described in our Privacy Policy.

10. Telehealth Consent

Where Telehealth is available, you understand and agree that:

• Telehealth may not be appropriate for every condition.
• Telehealth has limitations compared with an in-person examination.
• A Provider may determine that an in-person examination is necessary.
• A Provider may decline or discontinue a Telehealth consultation when appropriate.
• Provider availability is not guaranteed.
• You are responsible for providing accurate and complete information about your pet.
• You consent to receiving care-related communications electronically.
• You must be located in a jurisdiction where the applicable Provider is legally permitted to provide the requested service.
• Telehealth laws and veterinary requirements vary by jurisdiction.
• A Provider's ability to diagnose, treat, or prescribe may depend on applicable law and the existence of a valid veterinarian-client-patient relationship.

11. Veterinarian-Client-Patient Relationship

Certain veterinary diagnoses, treatments, prescriptions, or other veterinary services may require a valid veterinarian-client-patient relationship, commonly called a VCPR.

Whether a valid VCPR exists is determined by the applicable Provider and applicable law.

Vetly LLC does not independently establish a VCPR with you or your pet.

A Provider may decline to diagnose, prescribe, treat, or provide a particular service if the Provider determines that:

• A valid VCPR does not exist.
• An in-person examination is required.
• Telehealth is not appropriate.
• Additional information is required.
• Providing the requested service would violate law or professional standards.

Participation in Community does not establish a VCPR.

12. Prescriptions, Pharmacies, and Fulfillment

Only appropriately licensed Providers may prescribe medications.

Vetly LLC does not independently prescribe medications.

Prescription decisions are made by Providers based on their professional judgment and applicable law.

Receiving a consultation through PawMD does not guarantee that a prescription will be issued.

Prescription fulfillment may be provided by third-party pharmacies, fulfillment services, or other partners.

To facilitate a prescription or fulfillment request, information may be transmitted between PawMD, Providers, pharmacies, and other appropriate parties.

Vetly LLC is not responsible for third-party:

• Prescription denials.
• Pharmacy decisions.
• Shipping delays.
• Fulfillment delays.
• Product availability.
• Manufacturer shortages.
• Delivery failures.
• Pharmacy errors.
• Other acts or omissions.

You are responsible for following Provider instructions, medication labels, pharmacy instructions, and applicable law.

13. Account Registration and Security

Certain PawMD features require an account.

You agree to provide accurate, complete, and current account information.

You are responsible for maintaining the confidentiality of your account credentials and for activity occurring through your account.

You may not knowingly permit unauthorized persons to access your account.

Notify us promptly if you believe your account has been compromised or accessed without authorization.

We may temporarily restrict an account where reasonably necessary to investigate fraud, security concerns, unlawful activity, or suspected violations of these Terms.

14. Account Deletion

If you create a PawMD account, you may initiate deletion through the account deletion functionality provided within PawMD.

Additional information about deletion requests and retained information is available in our Privacy Policy.

Account deletion ends your right to access the deleted account.

Deletion does not require immediate deletion of information we are legally required or reasonably permitted to retain, including information necessary for:

• Legal or regulatory obligations.
• Provider or veterinary recordkeeping obligations.
• Completed transactions.
• Fraud prevention.
• Security.
• Dispute resolution.
• Enforcement of these Terms.
• Community moderation.
• Reasonable backups.

Information that has already been de-identified or aggregated may also be retained.

15. User Content

You retain ownership of your User Content.

By submitting User Content through PawMD, you grant Vetly LLC a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, reproduce, transmit, process, analyze, format, classify, display, and otherwise use the User Content as reasonably necessary to:

• Provide PawMD.
• Operate requested features.
• Maintain and secure the Services.
• Provide support.
• Moderate Community.
• Improve and develop PawMD.
• Comply with law.
• Enforce these Terms.

For User Content posted to Community, this license also includes the right to display, reproduce, distribute, organize, categorize, moderate, and make that content available to other users.

You represent that you have the rights and permissions necessary to submit your User Content and grant these rights.

You are responsible for the accuracy, legality, and appropriateness of User Content you submit.

Do not submit records, photographs, messages, private information, or other materials belonging to another person unless you have authority to do so.

16. PawMD Community

Community allows users to ask questions, share experiences and photographs, comment, reply, upvote, and participate in pet-related discussions.

Public Content

Content posted to Community is intended to be visible to other Community users.

This may include:

• Your username.
• Profile image or avatar.
• Questions.
• Posts.
• Photographs.
• Comments.
• Replies.
• Upvotes.
• Categories.
• Other public Community activity.

Community is not a private or confidential veterinary communication channel.

Do not post information you do not want other users to see.

Community Conduct

You may not use Community to post, distribute, promote, or engage in:

• Hate speech or discriminatory abuse.
• Harassment, bullying, stalking, threats, or intimidation.
• Obscene, pornographic, or sexually explicit material.
• Animal cruelty or encouragement of harm to animals.
• Fraud, scams, phishing, or deceptive activity.
• Spam or repetitive unsolicited content.
• Unauthorized advertising or solicitation.
• Impersonation.
• False claims of veterinary or professional credentials.
• Another person's private or confidential information without permission.
• Copyright, trademark, privacy, publicity, or other rights violations.
• Malware or malicious links.
• Manipulation of votes or Community activity.
• Attempts to evade restrictions, suspensions, or bans.
• Knowingly false or dangerous information that creates a meaningful risk of harm.
• Illegal content or activity.
• Content or conduct that violates our Community Guidelines.

The Community Guidelines are incorporated into these Terms.

Community Is Not Veterinary Care

Community Content may include personal experiences, opinions, observations, or information submitted by other users.

Community Content may be inaccurate, incomplete, outdated, misleading, or inappropriate for your pet.

Community participation does not constitute a veterinary examination, diagnosis, prescription, or treatment plan.

Do not rely on Community as the sole basis for a diagnosis, medication decision, treatment decision, major dietary change, emergency decision, or decision to delay appropriate veterinary care.

A Community participant may separately be a veterinarian, veterinary professional, Provider, moderator, or PawMD team member. Participation in a Community discussion does not by itself establish a VCPR or create a formal veterinary consultation.

Reporting and Blocking

PawMD provides tools that allow users to report Community Content or users believed to violate these Terms or Community Guidelines.

PawMD also provides functionality allowing users to block other Community users.

We may investigate reports and take action based on the circumstances.

Submitting a report does not guarantee that content will be removed or that another user's account will be restricted.

Moderation

We may use human moderators, automated systems, filters, or other tools to operate and protect Community.

We may:

• Remove or restrict content.
• Restrict content visibility.
• Lock discussions.
• Change categories.
• Limit interactions.
• Issue warnings.
• Restrict Community functionality.
• Suspend Community privileges.
• Suspend or terminate accounts.

We are not required to review every Community post before it becomes visible.

A moderator designation does not mean the moderator is a veterinarian or veterinary professional.

Removal of Community Content

Where supported, you may edit or delete Community Content you created.

Removal from public display may not immediately remove every copy from our systems.

We may retain copies where reasonably necessary for security, fraud prevention, moderation, legal compliance, disputes, backups, or enforcement of these Terms.

17. De-Identified and Aggregated Information

We may create de-identified, anonymized, or aggregated information derived from use of PawMD.

This may include information relating to:

• Pet species and breed categories.
• Age and weight ranges.
• Food, treat, supplement, and product scans.
• Ingredients.
• Toxicity checks.
• Symptom categories.
• Appointment reasons.
• Medication categories.
• Telehealth usage.
• Community usage.
• Care patterns.
• Feature usage.
• General pet health or product trends.

When information does not reasonably identify an individual user, household, or specific pet, Vetly LLC may use, analyze, disclose, license, commercialize, or otherwise use that information for lawful purposes, including:

• Analytics.
• Research.
• Product development.
• AI improvement.
• Benchmarking.
• Market research.
• Business planning.
• Industry reporting.
• Partnerships.
• Commercial insights.

We do not sell directly identifying personal information as part of these de-identified or aggregated commercial insights.

Our treatment of personal information is described in our Privacy Policy.

18. Feedback

If you provide feedback, suggestions, ideas, recommendations, or feature requests regarding PawMD, you grant Vetly LLC the right to use that feedback without restriction or compensation to you.

Providing feedback does not give you ownership of any product, service, feature, or improvement developed by Vetly LLC.

19. Payments and Subscriptions

Some PawMD Services may be free and others may require payment.

Paid Services may include subscriptions, consultations, appointments, or other charges disclosed before purchase.

By making a purchase, you authorize the applicable charge and agree to pay disclosed fees and applicable taxes.

Automatically Renewing Subscriptions

If you purchase an automatically renewing subscription:

• The subscription will automatically renew unless canceled before the applicable renewal date.
• The billing period and price will be disclosed before purchase.
• Cancellation stops future renewals but generally does not terminate access already paid for during the current subscription period.
• Refund eligibility is subject to applicable law and the rules of the payment platform through which the subscription was purchased.

If a free or discounted trial converts to a paid subscription, the applicable terms and price will be disclosed before the trial begins.

App Store Purchases

Purchases made through the Apple App Store, Google Play, or another marketplace are also governed by the applicable marketplace's payment, subscription, cancellation, and refund rules.

Subscriptions purchased through an app store may need to be managed through your account with that app store.

Price Changes

We may change subscription prices or plans.

Price changes affecting an existing automatically renewing subscription will take effect only as permitted by applicable law and applicable app-store requirements, including any required notice.

20. Appointments and Provider Availability

Submitting an appointment or Telehealth request does not guarantee that an appointment is confirmed.

An appointment is confirmed only when accepted or confirmed through PawMD or by the applicable Provider.

We do not guarantee:

• Provider availability.
• Appointment availability.
• Response times.
• Consultation completion.
• Prescription availability.
• A particular Provider.
• A particular veterinary outcome.

Providers may decline, cancel, reschedule, or modify appointments.

You are responsible for reviewing appointment details, time zones, instructions, cancellation policies, and applicable fees.

Missed appointments, late cancellations, or no-shows may be subject to disclosed fees.

21. SMS Terms

If you provide a mobile telephone number and opt in to SMS communications, you agree to receive service-related text messages from PawMD and Vetly LLC.

Messages may include:

• Appointment confirmations.
• Appointment reminders.
• Appointment updates.
• Message notifications.
• Account alerts.
• Security notifications.
• Other transactional or service-related communications.

Message frequency varies. Message and data rates may apply.

You may opt out by replying STOP.

You may reply HELP for help.

Consent to receive SMS communications is not a condition of purchasing PawMD Services.

You represent that a phone number you provide belongs to you or that you are authorized to use it.

Mobile opt-in information and SMS consent information will not be sold or shared with third parties or affiliates for their independent marketing or promotional purposes.

22. Electronic Communications

You consent to receive communications from us electronically, including through email, SMS, push notification, in-app notification, or messages within PawMD.

These communications may include:

• Account notices.
• Appointment notices.
• Community activity.
• Moderation notices.
• Privacy notices.
• Legal notices.
• Subscription or payment notices.
• Security alerts.
• Customer support communications.

To the extent permitted by law, you agree that electronic communications satisfy requirements that a communication be provided in writing.

23. Acceptable Use

You agree not to:

• Use PawMD for unlawful, fraudulent, abusive, or harmful purposes.
• Submit knowingly false or misleading information.
• Impersonate another person or organization.
• Falsely claim veterinary or professional credentials.
• Access another person's account without authorization.
• Access private information without authorization.
• Use PawMD to provide veterinary care without legally required authorization or licensure.
• Misrepresent AI or Community Content as a formal veterinary diagnosis when it is not.
• Use non-emergency PawMD features as a substitute for appropriate emergency care.
• Copy, scrape, crawl, harvest, or systematically extract data from PawMD without authorization.
• Reverse engineer, decompile, disassemble, or attempt to obtain source code from PawMD except where such restrictions are prohibited by law.
• Circumvent authentication, security controls, rate limits, or access restrictions.
• Interfere with or disrupt PawMD.
• Upload malware or harmful code.
• Send spam or unlawful communications.
• Attempt to re-identify de-identified or aggregated information.
• Exploit PawMD to obtain confidential or personal information without authorization.
• Violate these Terms, Community Guidelines, third-party rights, or applicable law.

We may investigate suspected violations and take reasonable action to protect PawMD, users, Providers, Vetly LLC, or third parties.

24. Third-Party Services

PawMD may interact with services operated by third parties, including:

• Veterinary Providers.
• Clinics or hospitals.
• Pharmacies.
• Laboratories.
• Payment processors.
• App stores.
• Telehealth technology providers.
• AI technology providers.
• Authentication providers.
• Messaging providers.
• Hosting providers.
• Other vendors or partners.

Vetly LLC does not control independent third-party services.

We are not responsible for third-party products, services, content, policies, security, availability, decisions, or acts or omissions.

Your use of a third-party service may also be governed by that third party's terms and privacy practices.

25. Mobile App Stores

If you download PawMD through Apple, Google, or another application marketplace:

• These Terms are between you and Vetly LLC, not the marketplace.
• The marketplace is not responsible for PawMD or its content.
• The marketplace has no obligation to provide maintenance or support except as required under its own rules.
• Your use of PawMD must comply with applicable marketplace terms.
• The marketplace may have rights as a third-party beneficiary of these Terms where applicable.

26. Intellectual Property

PawMD and its underlying software, designs, text, graphics, logos, icons, interfaces, workflows, features, data structures, and other materials are owned by Vetly LLC or its licensors.

Subject to these Terms, Vetly LLC grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use PawMD for your personal use.

You may not reproduce, distribute, sell, sublicense, publicly display, modify, create derivative works from, or commercially exploit PawMD except as expressly authorized by Vetly LLC.

Nothing in this section transfers ownership of your User Content to Vetly LLC.

All rights not expressly granted are reserved.

27. Trademarks

PawMD, Vetly, PawScan, Pawla, PawHub, and related names, logos, graphics, icons, and branding are trademarks, service marks, trade names, or other branding owned by Vetly LLC.

You may not use our marks without prior written authorization.

28. Privacy

Our Privacy Policy explains how Vetly LLC collects, uses, discloses, retains, and protects personal information associated with PawMD.

If these Terms conflict with the Privacy Policy regarding Vetly LLC's handling of personal information, the Privacy Policy controls with respect to that issue.

29. Service Availability

PawMD relies on internet connectivity, software systems, third-party infrastructure, Providers, vendors, and other services.

We do not guarantee uninterrupted access, error-free operation, data availability, Provider availability, response times, or compatibility with every device or operating system.

We may perform maintenance, updates, security changes, or technical modifications.

Features may become temporarily or permanently unavailable.

30. Suspension and Termination

You may stop using PawMD at any time.

We may restrict, suspend, or terminate access to some or all of PawMD if we reasonably believe that you:

• Violated these Terms.
• Violated Community Guidelines.
• Used PawMD unlawfully.
• Created a fraud or security risk.
• Failed to pay amounts properly owed.
• Abused another user or Provider.
• Attempted unauthorized access.
• Misused Community.
• Created a material risk to PawMD, Vetly LLC, users, Providers, or third parties.

We may restrict Community access without terminating your entire PawMD account.

Upon termination, your right to use the affected Services ends.

Provisions that by their nature should survive termination will survive, including provisions concerning intellectual property, User Content, de-identified information, payments, disclaimers, liability, indemnification, and dispute resolution.

31. Disclaimer of Warranties

PAWMD AND THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE FULLEST EXTENT PERMITTED BY LAW, VETLY LLC DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AVAILABILITY, AND SECURITY.

WE DO NOT WARRANT THAT PAWMD WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, ACCURATE, COMPLETE, OR CURRENT.

WE DO NOT WARRANT ANY:

• VETERINARY OUTCOME.
• PROVIDER SERVICE.
• DIAGNOSIS.
• TREATMENT.
• PRESCRIPTION.
• APPOINTMENT.
• TELEHEALTH SESSION.
• AI OUTPUT.
• PRODUCT OR FOOD SCORE.
• TOXICITY RESULT.
• COMMUNITY CONTENT.
• URGENT OR EMERGENCY-RELATED FEATURE OUTCOME.
• PHARMACY OR FULFILLMENT SERVICE.
• THIRD-PARTY SERVICE.

COMMUNITY CONTENT MAY NOT BE REVIEWED BEFORE IT BECOMES VISIBLE.

YOU USE PAWMD AT YOUR OWN RISK.

32. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, VETLY LLC AND ITS AFFILIATES, OWNERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, SERVICE PROVIDERS, LICENSORS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

THIS INCLUDES LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, PERSONAL INJURY, PET INJURY, PET DEATH, OR OTHER DAMAGES ARISING OUT OF OR RELATED TO PAWMD.

TO THE FULLEST EXTENT PERMITTED BY LAW, VETLY LLC IS NOT LIABLE FOR:

• PROVIDER SERVICES OR DECISIONS.
• VETERINARY CARE OR OUTCOMES.
• PRESCRIPTIONS.
• PHARMACY OR LABORATORY SERVICES.
• TELEHEALTH OUTCOMES.
• AI OUTPUTS.
• COMMUNITY CONTENT.
• STATEMENTS MADE BY USERS.
• MODERATION DECISIONS.
• THIRD-PARTY SERVICES.
• USER CONTENT.
• DELAYS OR FAILURES IN THIRD-PARTY COMMUNICATION OR FULFILLMENT SERVICES.

TO THE FULLEST EXTENT PERMITTED BY LAW, VETLY LLC'S TOTAL LIABILITY FOR CLAIMS ARISING OUT OF OR RELATING TO PAWMD OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

(A) ONE HUNDRED DOLLARS ($100); OR

(B) THE AMOUNT YOU PAID DIRECTLY TO VETLY LLC THROUGH PAWMD DURING THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain exclusions or limitations of liability, so portions of this section may not apply to you.

33. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Vetly LLC and its affiliates, owners, managers, officers, employees, contractors, licensors, service providers, and agents from claims, losses, liabilities, costs, damages, and expenses, including reasonable attorneys' fees, arising from or related to:

• Your misuse of PawMD.
• Your User Content.
• Your Community activity.
• Your violation of these Terms or Community Guidelines.
• Your violation of applicable law.
• Your violation of another person's rights.
• Unauthorized access resulting from your acts or omissions.
• Information or content you submit without appropriate authority.

Vetly LLC may assume control of the defense of a matter subject to indemnification, and you agree to reasonably cooperate.

34. Force Majeure

Vetly LLC is not responsible for delays, interruptions, failures, or inability to perform caused by circumstances beyond our reasonable control.

These circumstances may include:

• Natural disasters.
• Internet or telecommunications failures.
• Hosting or infrastructure failures.
• App-store actions.
• Payment-processor interruptions.
• Cyberattacks.
• War.
• Terrorism.
• Civil unrest.
• Government action.
• Public health emergencies.
• Labor disruptions.
• Supply-chain interruptions.
• Failures or acts of third parties.

35. Export Controls and Sanctions

You may not use PawMD if applicable United States export-control, sanctions, or trade laws prohibit you from doing so.

You agree not to export, re-export, transfer, or provide access to PawMD in violation of applicable law.

36. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles, except where applicable law requires otherwise.

37. Informal Dispute Resolution

Before initiating arbitration or filing a claim, you agree to first provide Vetly LLC with written notice at:

pawmd@myvetly.com

Your notice should include:

• Your name.
• The email address associated with your PawMD account.
• A description of the dispute.
• The relief you are requesting.

The parties agree to attempt in good faith to resolve the dispute informally for sixty (60) days after receipt of the notice.

If the dispute is not resolved during that period, either party may proceed as permitted below.

38. Binding Individual Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Except for claims described in Section 41, disputes, claims, or controversies arising out of or relating to PawMD, these Terms, your account, or your relationship with Vetly LLC will, to the fullest extent permitted by law, be resolved through binding individual arbitration rather than in court.

Arbitration will be administered by the American Arbitration Association (“AAA”) under its applicable Consumer Arbitration Rules and Mediation Procedures, as modified by these Terms where permitted.

The arbitrator will have authority to award the same individual relief that a court could award, subject to these Terms and applicable law.

The arbitration may be conducted remotely, by documents, by telephone, by video, or in person as permitted by the applicable AAA rules.

If an in-person hearing is required, it will take place in Pinellas County, Florida, unless the AAA rules, applicable law, or the parties require or agree to another location.

Consumer arbitration fees will be allocated according to the applicable AAA Consumer Arbitration Rules and applicable law.

Judgment on an arbitration award may be entered in any court with jurisdiction.

If AAA is unavailable or unable to administer the arbitration, the parties will attempt to select another neutral arbitration provider. If the parties cannot agree, either party may ask a court with jurisdiction to appoint or identify a neutral arbitration provider.

BY AGREEING TO ARBITRATION, YOU AND VETLY LLC ARE EACH WAIVING THE RIGHT TO HAVE COVERED DISPUTES DECIDED BY A JUDGE OR JURY IN COURT.

39. Mass Arbitration

If twenty-five (25) or more substantially similar arbitration demands are filed against Vetly LLC and are coordinated by or through the same law firm, organization, or coordinated group, the parties agree that applicable AAA mass arbitration, batching, bellwether, or coordinated proceeding procedures may be used.

Where applicable, the AAA Mass Arbitration Supplementary Rules will govern the administration of such demands.

The parties agree to cooperate in good faith with reasonable procedures designed to efficiently and fairly administer substantially similar individual claims.

Nothing in this section permits class arbitration.

40. Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND VETLY LLC AGREE THAT EACH PARTY MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY.

Neither party may participate as a plaintiff, class member, or representative in a class action, collective action, private attorney general action, or representative proceeding to the extent such waiver is permitted by law.

The arbitrator may not conduct class, collective, consolidated, or representative arbitration except where required by applicable law or expressly permitted under the Mass Arbitration section above for administrative purposes that preserve individual claims.

41. Exceptions to Arbitration

Either party may bring an individual claim in small claims court if that claim qualifies.

Either party may seek temporary or preliminary injunctive relief in court when reasonably necessary to protect:

• Intellectual property.
• Confidential information.
• Security.
• Data.
• Systems.
• Accounts.
• Unauthorized access.

42. Venue for Claims Not Subject to Arbitration

For claims lawfully proceeding in court rather than arbitration, the parties agree to the state or federal courts located in Pinellas County, Florida, unless applicable law requires another venue.

You consent to personal jurisdiction in those courts to the extent permitted by law.

43. Copyright Infringement and DMCA

If you believe content available through PawMD infringes your copyright, send a copyright notice to:

Vetly LLC

Attn: Copyright Agent

Email: pawmd@myvetly.com

Address: 3135 Grand Avenue, Pinellas Park, FL 33782

Telephone: (949) 864-9740

A copyright notice should include:

• A physical or electronic signature of the copyright owner or authorized representative.
• Identification of the copyrighted work claimed to have been infringed.
• Identification of the material claimed to be infringing and information reasonably sufficient to locate it.
• Your contact information.
• A statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or law.
• A statement under penalty of perjury that the information in the notice is accurate and that you are the copyright owner or authorized to act for the copyright owner.

We may remove or restrict access to allegedly infringing material when appropriate.

We may terminate or restrict accounts of repeat infringers where appropriate under applicable law.

44. Notice to California Users

Under California Civil Code Section 1789.3, California users may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs regarding unresolved complaints.

Complaint Assistance Unit

Division of Consumer Services

California Department of Consumer Affairs

1625 North Market Blvd., Suite N 112

Sacramento, California 95834

Telephone: (800) 952-5210

45. Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent.

Vetly LLC may assign or transfer these Terms in connection with a merger, acquisition, financing, reorganization, corporate restructuring, sale of assets, or by operation of law.

46. Severability

If any provision of these Terms is found unlawful or unenforceable, the remaining provisions will remain in effect.

The affected provision will be interpreted or modified to the minimum extent necessary to make it enforceable where permitted by law.

47. No Waiver

Our failure to enforce a provision of these Terms does not waive our right to enforce it later.

Any waiver by Vetly LLC must be in writing to be effective.

48. Entire Agreement

These Terms, together with the PawMD Privacy Policy, Community Guidelines, and any supplemental terms expressly incorporated into them, constitute the agreement between you and Vetly LLC regarding your use of PawMD.

They supersede prior agreements or understandings regarding the same subject matter.

49. Contact Information

Questions regarding PawMD or these Terms may be sent to:

Vetly LLC

PawMD Legal

Email: pawmd@myvetly.com

Mailing Location: Pinellas Park, Florida, USA

© 2026 Vetly LLC. All rights reserved.